The Policy outlined below is for 7115 By Szeki online purchases onlyUnder no circumstances can we accept a return in-store for an online purchase.

It is our goal that you love your purchase. If for any reason you are not completely happy with your purchase, please contact us immediately at info@7115nyc.com. Our in-house stylists are well-versed in fit and fabrications and would love to help you find your ideal 7115 pieces.

Guidelines

  • We accept return requests of full price apparel placed within 7 days of order delivery. Return requests placed after the 7-day window will not be authorized.
  • All international orders, sale items, and small goods are FINAL SALE. No exchanges or returns will be accepted.
  • All items purchased with a store credit will be FINAL SALE. All exchanges will be FINAL SALE. No further returns will be accepted.
  • Full price items purchased with a discount code (including the 15% Welcome Code) may only be returned for a store credit. No refunds will be authorized.
  • Gift set clothing items may be returned for an exchange for a different size/color. No refunds will be authorized.
  • Under no circumstances can we accept a return in-store for an online purchase.
  • In-store exclusive items adhere to our in-store return policy. We allow for 7 days for a return for store credit or exchange. No refunds can be authorized for in-store exclusive items. The customer will be responsible for the shipping and return shipping costs of in-store exclusives. 
  • All mask purchases are FINAL SALE. No discount codes (including our welcome discount) can be applied to purchases of the mask. 

Returning an item

You must email info@7115nyc.com prior to sending your return. Please provide us with your order number and a reason describing why the return is being requested. When your return request is approved you will receive a Return Authorization Number (RA#). Your RA# will need to be clearly labelled on your return package. Any items returned without an RA# will not be authorized. Items must be received back at ours within 7 days of your receiving your Return Authorization Number. Items must be returned in their original condition unwashed, unworn and with tags attached.

We offer two return options:

  • Store Credit/Exchange - Returns for store credit/exchange will not incur a restocking fee. If you choose to return for store credit or exchange, we will cover the cost of return shipping. Store credit is issued in the form of a digital gift card. Store credits for online returns can only be used in the online store. Your store credit will never expire. All items purchased with a store credit will be FINAL SALE. All exchanges will be FINAL SALE. No further returns will be accepted.
  • Refund - For returns for refunds we will deduct a restocking fee from your final refund. The restocking fee is $12 per returning item. If you choose to receive a refund, the customer is responsible for the return shipping charges. We suggest using a trackable service with any carrier of your choice, 7115 is not responsible for items lost in transit. Refunds can only be returned to the original method of payment. We do not refund original or return shipping costs.
  •  

    For an exchange: Email us to initiate your return and let us know the item you would like to exchange for so that our team can set this aside for you. Stock levels move quickly and we don't want you to miss out on the item. We’ll then send over a prepaid return shipping label. After we receive your return shipment, we will process your return and we’ll email you a store credit. You can then use this store credit to make your exchange purchase. 


    We reserve the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements. 

    Please send all return items to:

    7115 By Szeki

    157 Rivington Street

    New York, NY

    10002

    [Write your RA # here]

    ORDER CANCELLATIONS

    Online orders can only be cancelled within the first 15 minutes of placing the order. To cancel your order, you must email us immediately at info@7115nyc.com and provide your order number and reason for cancelling. Please do not call our retail stores. Only email cancellations can be processed as our in-store staff do not handle online shipments. After 15 minutes from the time of placing an order, orders can no longer be cancelled as the shipment fulfillment process is in motion. If upon receiving your shipment, you decide that you no longer want to keep your items, please contact our customer service team to request a return authorization.

    EXTRA INFORMATION ON DELIVERIES 

    What if I receive a damaged or incorrect product?

    Oh dear! We’d never wish for that to happen. If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact customer care immediately at info@7115nyc.com with a photo of the defective product. Be sure to have your order number ready too. We’ll take care of you!

    My tracking says my package was delivered but I haven't received it. What do I do?

    We understand how frustrating this can be. Please keep in mind that we are only able to access the same information as you from the tracking number. Once your order has been fulfilled by 7115, it is the responsibility of USPS or UPS to successfully deliver your package. The delivery confirmation you receive from 7115 serves as official notice that the order we shipped to your address has been confirmed as delivered by the shipping carrier. After receiving official word from USPS or UPS that the item has been delivered, 7115 cannot be held responsible for lost or stolen items. Therefore, we won't be able to replace your item or offer a refund for items marked as delivered.

    If you received a notification that your items were delivered, but you have not received your package, we recommend taking the following steps:

    1. Call the the customer service team of the shipping carrier (UPS or USPS) immediately. Following your tracking number will tell you whether the package was shipped with UPS or USPS. Sometimes your items may have been delivered on the wrong porch or to the wrong building. Contacting USPS or UPS as soon as possible is essential in making sure that, if your item was delivered improperly, it can be retrieved by your carrier and be scheduled for redelivery.
    2. Packages that the tracking marks as “delivered, in/at mailbox” indicates that the postal carrier was able to deliver your shipment directly into your mailbox. We ship most of our items in a white poly mailing bag and recommend checking your mailbox to see if USPS were able to fit it in there.
    3. Packages that are marked as “delivered, left with individual” indicates that the postal carrier directly handed your package into someone’s hands. If your building has a concierge or shared mailing room we recommend checking there to see if someone there or a neighbor may have accepted your shipment on your behalf.

    If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘UPS Ground - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.

    Privacy Policy
    We respect your right to privacy. 7115newyork.com will not rent, share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails. User conditions of use All trademarks, service marks, trade names and photography are the property of 7115newyork.com. No use of these may be made without the prior written consent of 7115newyork.com except to identify the products or services of 7115newyork.com